FAQ

How do I order a cake?

Please fill out a quick order form here: https://forms.gle/AcXaQm1tBKNDZc5g8

Once you have submitted the form, we will get back to you within 48 hours.

 

If you are unsure what you would like (choosing a cake flavour is one of life’s toughest decisions, we know) or would like to discuss ordering a bespoke or weddings cake, send us an email at orders@theplantpatisserie.co.uk

Please note that your order will not be confirmed until payment has been made.

Do you have a shop front that I can visit?

We do not have a shop front with pre-made cakes or cupcakes available. Everything is handmade fresh to order from a private kitchen. Orders can be picked up by appointment only. Collection instructions will be given once payment has been made.

How should I transport my cake?

If you have chosen to collect your cake, please take precautions to avoid damaging it during transportation.

If you are travelling by bus, hold the box with two hands from the bottom to steady it, and keep the box level at all times.

 

If you are driving, have someone else in the car to hold and steady the cake. Alternatively, place the boxed cake in a storage box or bag on a flat surface on the floor, with something underneath for cushioning, like a yoga mat or towel. Make sure the heating is off and take care when turning, going over speed bumps and on rough roads.

Do you deliver?

Delivery is available for wedding cakes and large orders within Edinburgh only. Address will need to be confirmed when placing your order. All cakes are personally delivered and will be an additional cost depending on location and set up requirements.

How do I store my cake?

Cakes should be stored in a cool, dry place, in the box that it came in and eaten within 3 days (unless otherwise specified). Keep the cake out of direct sunlight, out of hot environments and away from heaters.

To get the best flavour from your cake, please eat it at room temperature (unless otherwise specified).

 

If you would like to keep your cake for longer, store the cake well covered in the fridge for up to 5 days, making sure to bring the cake to room temperature before eating (around 30-60 minutes, depending on the size of the cake and how warm it is).

 

Individual slices may also be wrapped and frozen for up to a month. Allow to fully defrost and come to room temperature before eating and do not refreeze.

Is there a minimum order?

The smallest cake size available is a 6” round cake which gives 8-10 dessert slices.

The minimum order of cupcakes required is 12.

How much notice do you require?

2-4 weeks is ideal so that we can source any special ingredients or supplies required for your cake. However, we may be able to assist with shorter notice periods subject to availability. We understand that cake emergencies do happen and will always try our best to come to the rescue! Just get in touch and we can hopefully work something out.

If you can, give as much notice as possible to ensure you don’t miss out.

What kind of cakes do you make?

You can browse our Instagram page http://instagram.com/the.plant.patisserie for images of our cakes, or check out our celebration cakes page for our most popular flavours. If what you had in mind is not there, don’t fret! Send us an email and we can discuss exactly what you’re thinking, we love making special and unique designs or flavour combinations!

What ingredients are used in your cakes?

Everything in our kitchen is vegan and includes organically sourced ingredients such as flour, cocoa powder, coconut oil, sunflower oil, coconut milk, soy milk and a variety of nuts and sugars, just to name a few. Please note that our kitchen does contain gluten, peanuts and other vegan allergens.

If you would like to order a gluten free or nut free cake, we cannot guarantee that traces of these allergens will not be present. Please contact us for more information about allergens.

Terms and conditions can be found here.

Do you have a question that was not answered here?