T&C

Payments

All payments are to be made via bank transfer. Cash or credit cards are not accepted.

Once payment has been received and accepted, then the customer has agreed to the terms and conditions.

Changes

Where possible, we will try to accommodate any changes to the agreed cake details, however this may result in additional charges.

Cancellations

If the order (excluding wedding cakes) is cancelled more than one week prior to the collection/delivery date, refund of the payment will be made minus a £15 administration fee. Alternatively the order can be rescheduled to a future date at no additional cost.

If the order is cancelled within one week prior to the collection/delivery date then any payments made are non refundable.

 

In the unlikely event that I need to cancel your order, all money that has been paid will be refunded in full.

Wedding orders require a non refundable £30 deposit to secure a date.

Customer Responsibility

The Plant Patisserie takes no responsibility for any damage to the product after it has been delivered/collected. It is the customer’s responsibility to ensure correct handling, transporting and storage that is provided within the FAQ’s or as individually instructed where applicable.

Complaints

If you are unhappy with your order, please notify us within 24 hours after collection/delivery to give a fair opportunity to assess the nature of the complaint.

Deliveries

Deliveries are made by hand on the date specified in your order. Please ensure that someone will be home on the date of delivery to accept the order. 

If the delivery is to a wedding/event venue, details on how to access the building as well as set up times/facilities will need to be provided. The Plant Patisserie takes no responsibility for any damage to the cake/product after it has been delivered to the venue. 

If no one is there to accept the delivery, the cake/product will be left at the address in the safest place that can be found. Re-delivery is not available.

General Terms

All products are made fresh to order and are handmade. This means they may not all be identical or exactly as previously photographed.

While we are more than happy to consider specific customer design requests and/or photos provided, we will not directly copy another artist’s work and reserve the right to use our own artistic expression.

 

All designs and intellectual property rights remain the property of The Plant Patisserie Limited.

 

We reserve the right to use images of your cake for any form of advertising including web-based promotions, brochures, galleries and social media.

allergen information

Everything is vegan, made fresh to order and classified as non-prepacked foods. Please note that our kitchen contains gluten, peanuts and other vegan allergens.  Due to manufacturing methods of some purchased ingredients, traces of non vegan allergens may also be present.

Please get in touch for more information about ingredients and allergens.

Frequently Asked Questions can be found here.